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80 years later, the basics still make sense for direct

"Almost any question can be answered cheaply, quickly, and finally, by a test campaign. And that's the way to answer them -- not by arguments around a table. Go to the court of last resort -- the buyers of your product." -- Claude Hopkins, "Scientific Advertising," 1923.

Eighty years later, direct and database marketing still thrive on this basic premise: Test-Measure-Refine:

  • Test two or more alternatives in a single mailing
  • Measure the results
  • Refine the results to improve future mailings

It's usually best to focus only on key factors, especially when you are just beginning to test:

  • Lists (this is the best and easiest place to start)
    • The target
    • The source of the names to be mailed
  • The offer (Create more offer and positioning tests once you have some proven lists)
  • The positioning

Testing does not always make economic sense, like when your mailing quantity or mailing frequency is low. List tests are always a good idea. We think the Test-Measure-Refine loop is as valuable today as it was 80 years ago when Hopkins described it.

 

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